refund policy
100% Satisfaction
‘barefoot state of mind’ strives for 100% satisfaction of its customers. If one or more articles are not to your satisfaction after receiving them, you hold the right to notify us within 14 days and send it back to us. If you do not notify us within the aforementioned time frame, the items are considered sold. The items must be undamaged and shipped to us in its original packaging. Sending the item back to us is at your own expense. We will refund the purchase price of the items within 7 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges.
Return address:
barefoot state of mind
M.v. Vaernewijckstraat 24
9030 Ghent
Belgium
complaints and defects
Our parcels are packed with the greatest care, should damage occur during transport, we will replace or refund the damaged item.
To start a claim, we must open a case with the postal services within 5 days.
Please follow the procedure below strictly:
Send us an email to notify us of the damage: hello@bsom.eu
Send us pictures of the damage within 5 days:
Picture of the outside of the box (with visible bar code)
Picture(s) of the inside of the box (packing material included)
Picture(s) of the damaged item
We will send you a return label so you can send us back the item free of charge.
We replace the damaged item, or if you prefer, we proceed with a refund.
privacy policy
personal data
Your personal data is saved to the customer relation management system of ‘barefoot state of mind’ to process your order. ‘barefoot state of mind’ uses your personal data for internal marketing use only, i.e. for sending you newsletters. Your personal data will not be forwarded or sold for marketing purposes to any third party.
shipping policy
delivery
Your order will be shipped within 1-2 business days or after receiving your payment if you pay by bank transfer. If an article is out of stock, you will be notified immediately. Delivery times can vary between 2 to 10 business days, depending on your location.
We ship orders via Bpost for everything that doesn’t fit in an envelop. You will receive an e-mail containing the tracking number, so you can trace your parcel at all times.
Delays in shipping: We do our utmost to deliver your order in time. If deliveries delay, please contact us immediately.
articles not collected
‘barefoot state of mind’ cannot be held responsible for parcels not received or collected. In case parcels are not collected, they will be sent back to us. We are not responsible for items shipped back to us. We will charge the customer again for sending the package a second time if a parcel has not been received or collected on the first shipping. You could consider providing us with your work address instead of your home address.
terms of service
disclaimer http://www.bsom.eu/
In this disclaimer we indicate under which reservation we offer the information on our website to you.
intellectual property
Intellectual property The use of the information on this website is free as long as you do not copy, distribute or otherwise use or misuse this information. You may only re-use the information on this website in accordance with the rules of mandatory law.
Re-using text, photo material or other materials on this website is not permitted without express written permission from Barefoot state of mind. The intellectual property rests with Barefoot state of mind.
no guarantee of accuracy
If applicable:
For the prices that are on our website, we strive to display the reality and the intended prices as carefully as possible. Errors that arise and are recognizable as programming or typing errors, never form a reason to be able to claim or assume a contract or agreement with Barefoot state of mind.
Barefoot state of mind strives for the most up-to-date website possible. If, despite these efforts, the information or content on this website is incomplete and/or incorrect, we cannot accept liability for this.
The information and/or products on this website are offered without any form of guarantee and/or claim to correctness. We reserve the right to change, remove or re-install these materials without prior notice. Barefoot state of mind does not accept liability for any information that is on websites to which we refer via hyperlinks.
amendments
Should this disclaimer change, you will find the most recent version of the disclaimer from http://www.bsom.eu on this page.
legal notice
warehouse
barefoot state of mind
M.v. Vaernewijckstraat 24
9030 GHENT
Belgium
Tel: +32 (0)476 94 35 24
Email: hello@bsom.eu
BTW: BE 0736 854 263
prices
All prices include VAT and are exclusive of shipping costs. I
‘barefoot state of mind’ reserves the right to change its prices and manifest errors are non-binding.
payments
All payments on the website are made through the electronic payment system of MOLLIE.
If you prefer to pay by bank transfer, you can contact us via hello@bsom.eu.
bank account: KBC bank
IBAN: BE98 7390 2118 4393 BIC: KREDBEBB
liability
Disputes are to be solved in mutual consultation wherever possible. Belgian law is applicable to the terms and conditions. ‘barefoot state of mind’ cannot be held responsible for mistakes, defects or loss of income by using this website.